Frequently Asked Questions

The food is freshly prepared and delivered chilled – never as frozen dishes.

It must be stored in the refrigerator and can last up to 7 days from the date of delivery.

At SimplyMeals you get ready-made meals – not raw ingredients and recipes.

You don't have to shop or cook from scratch.

It's also not a takeaway that should be eaten right away.

You get several meals delivered together, so you have easy and fresh food ready for the whole week.

You can order until Tuesday at 23:59 before delivery Sunday.

If you wish to change or cancel an order, this must be done no later than Tuesday at 12:00.

Yes. You are free to choose between the dishes of the week.

All dishes can be ordered in both regular and large portions, and you can combine them as you wish.

If you do not place an order, you will not receive any delivery.

You only order when you want food delivered.

Payment is made online when placing your order.

You will receive an order confirmation once the purchase is complete.

We deliver in Copenhagen, Greater Copenhagen, North Zealand and up to Roskilde.

No, you don't have to be at home. The food is delivered in a cardboard box with a cooling liner and gel ice to keep it fresh. However, we need access to your entrance/property. We always try to find a solution - for example, calling your neighbor or contacting you.

Unfortunately, right now we only offer delivery to your door.

No, delivery is free in our delivery areas.

The meals are transported in an insulated cardboard box with a cooling liner and gel ice cooling elements.

This ensures that the food is kept cold throughout transport and upon delivery.

If you experience any errors, deficiencies or problems in connection with delivery, please contact our customer service as soon as possible - preferably via chat - and we will help you further.

All dishes can be ordered in two sizes:

• Regular portion (approx. 400 g)
• Large portion (approx. 550 g)

You are free to combine sizes in the same order.

On the week's menu, you can tap "Nutritional content" next to each dish.

Here is an overview with:

• Nutritional content per 100 g
• Allergens
• Ingredients

You can easily calculate the total serving by multiplying by 4 (400 g) or 5.5 (550 g).

We compose our dishes with a focus on good macro distributions and balanced meals.

The focus is on:

• Satiety
• Relatively high protein content
• Nutritious ingredients

The meals work both for those who just want to eat healthy everyday food - and for those who track calories and macros.

The meals are delivered fresh and chilled and must be stored in the refrigerator.

They can last up to and including the Sunday after delivery.

Shelf life and storage are also stated directly on the packaging.

Yes, the meals can be frozen.

We recommend up to 3 months frozen.

Please thaw in the refrigerator before heating.

The meals are pre-cooked and just need to be heated.

Microwave: Poke holes in the foil or open it slightly on the side so the steam can escape.

Oven: Remove the foil and heat directly in the tray at 200°C in a preheated oven.

The tray can withstand up to 200 °C.

Delivery costs 69 DKK per order , regardless of how many meals you order.

New customers get 20% off their first order with the code WELCOME20 .

The discount applies to the entire order and can be used once per customer.

We occasionally run promotions and special offers.

If you are subscribed to our newsletter, you will be notified directly when there is something relevant.

Discounts and promotions cannot generally be combined.

Complaints must be made no later than 24 hours after delivery .

Since these are perishable foods, we cannot guarantee processing of inquiries after this deadline.

In order for us to process the matter quickly, you must send:

• Order number
• Pictures that clearly show the problem

The more precise the documentation, the faster we can help.

All inquiries are assessed individually.

If the complaint is approved, we will find a solution – e.g. compensation or refund.

Any refund will be processed within 10 working days.

The fastest way to get help is via the chat on the website.

You can also call us or write an email - contact information can be found on the contact page.